Refunds and Returns

The return procedure is as follows:

1. Keep all packaging materials, including original packaging, documents and related gifts.

2. Contact us within 3 days upon receipt of the goods and request for return.

3. We will inform you of the application for return of the goods as soon as possible after confirming that the state of the goods complies with the requirements of the return policy

4. Refund within 7 working days after receipt of goods

* we reserve the right to cancel the return or replacement if we fail to collect the goods within seven days.

In the following cases, we have the right to reject the customer’s return or replacement requirements:

1. The goods are damaged, but the goods are not required to be replaced on the spot (applicable to Pickup goods at the store and Pickup goods)

2. Requirements for exchange and return exceeding the time limit

3. Goods that have been opened, used or caused any damage for personal reasons

4. The customer’s shipping documents are lost or incomplete

The product is not provided by us

There is no quality problem with the goods

7. There is color difference between pictures and real objects

* the risk of delivery shall be taken into account before the customer purchases. If there is damage or loss during the delivery, the customer shall bear the loss by himself.

* if the order is cancelled due to personal reasons after payment, 5% of the total order fee will be charged as the refund fee!

(not including reserved products, which cannot be cancelled for any reason)